Payment / Late / Cancelation / Refund
Policy
My time is important and so is yours.
Payments
-All deposits can be made through Venmo, Cash App, Paypal, Apple Pay ( Use phone number listed or name MangoAllure ) , as well as credit and debit card
-Any credit/debit card transaction will result in an additional 3% of your service added to your total.
Cancellations
We require 24-hour notice for penalty free cancellation/reschedule of
appointments.
Clients can cancel appointments by:
- > Sending an email to mangoallure@gmail.com,
-> Calling -> leaving a voicemail -> sending a text message. ( preferred)
Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price. Or if client has left a deposit for appointment the deposit will cover canceling fee which in turn can not be used toward future services.
Late Arrivals
We ask that clients call or text if they will be late arriving for their scheduled appointment. After 8 minutes into the scheduled appointment time, the client will be considered a "no show" and their spot will reopened and made available for clients wanting to book.
Your appointment begins at the time booked. Clients who arrive after 8 minutes late for their appointments may have their services adjusted to fit the remaining time, Additional time due to tardiness will be assessed in 10 minute increments ($10), after the 8 minute mark. If there is an appointment directly after yours there will not be an opportunity to extend your session.
No Shows
If a client does not show up for their scheduled appointments, they will be subject to pay 50% of the appointments price menu. They will also be required to attach a credit card to their file to book future appointments. Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
Deposits
We do require a deposit (or in some cases a valid credit card on file) in order to secure bookings for groups, for appointments or for services taking place off-site . All deposits are NON-REFUNDABLE whether the client shows up to the appointment or not.
Waivers
All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be asked to fill out additional waivers, such as a photography release form which are optional.
Refusal to sign required waivers will result in the salon being unable to complete those specific services for that client.
Service Refunds
All deposits are nonrefundable whether the client shows up to the appointment or not. We do not offer monetary refunds on services rendered. We have a 5 -day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Product Returns
Used products are non-refundable. Sealed, unopened , unused, untampered products may be taken back in exchange for service credit upon management approval.
Mango Allure and any employee affiliated with us reserves the rights to refuse service to anyone.
