Payment / Late / Cancelation / Refund
Policy
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My time is important and so is yours.
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Payments
-All deposits can be made through Venmo, Cash App, Paypal, Apple Pay ( Use phone number listed or name MangoAllure ) , as well as credit and debit card
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-Any credit/debit card transaction will result in an additional 3% of your service added to your total.
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Cancellations
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We require 24-hour notice for penalty free cancellation/reschedule of
appointments.
Clients can cancel appointments by:
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- > Sending an email to mangoallure@gmail.com,
-> Calling -> leaving a voicemail -> sending a text message. ( preferred)
Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price. Or if client has left a deposit for appointment the deposit will cover canceling fee which in turn can not be used toward future services.
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Late Arrivals
We ask that clients call or text if they will be late arriving for their scheduled appointment. After 8 minutes into the scheduled appointment time, the client will be considered a "no show" and their spot will reopened and made available for clients wanting to book.
Your appointment begins at the time booked. Clients who arrive after 8 minutes late for their appointments may have their services adjusted to fit the remaining time, Additional time due to tardiness will be assessed in 10 minute increments ($10), after the 8 minute mark. If there is an appointment directly after yours there will not be an opportunity to extend your session.
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No Shows
If a client does not show up for their scheduled appointments, they will be subject to pay 50% of the appointments price menu. They will also be required to attach a credit card to their file to book future appointments. Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
Deposits
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We do require a deposit (or in some cases a valid credit card on file) in order to secure bookings for groups, for appointments or for services taking place off-site . All deposits are NON-REFUNDABLE whether the client shows up to the appointment or not.
Waivers
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All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be asked to fill out additional waivers, such as a photography release form which are optional.
Refusal to sign required waivers will result in the salon being unable to complete those specific services for that client.
Service Refunds
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All deposits are nonrefundable whether the client shows up to the appointment or not. We do not offer monetary refunds on services rendered. We have a 5 -day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Product Returns
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Used products are non-refundable. Sealed, unopened , unused, untampered products may be taken back in exchange for service credit upon management approval.
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Mango Allure and any employee affiliated with us reserves the rights to refuse service to anyone.
